Frequently Asked Questions (FAQ)

We regret that our fleet does not include wheelchair-accessible vehicles. We plan to add this service in the future.

In accordance with provincial legislation, the consumption of alcohol and cannabis in motor vehicles is illegal and NOT permitted.

We welcome (and rock) bachelorette groups! Guests are asked to wear appropriate attire and be respectful of other tour and winery guests. Please note that a select few facilities do not permit bachelorette groups; rest assured we have the expertise and we will coordinate alternate (excellent!) stops accordingly. Rates are the same regardless of the size or nature of the group.

Plans sometimes change. We get it; it happens to us too. So we're happy to provide a hassle-free, 100% refund if you give us 48 hours' notice. Inside of 48 hours, we've already started preparing for your tour, and we can't easily fill your slot, so we can't provide you with a refund in that case.  Very rarely, we're the ones that have to cancel. We'll try really, really hard not to, but if we do, we'll ask if you prefer to reschedule or have us refund you.  

Our tours have been designed for guests of legal drinking age, and many guests appreciate the opportunity for an adult-oriented environment. As such, children under 18 are not permitted on public tours but may be permitted on private tours. Please contact us for inquiries.

Guest and team safety are always paramount at Wicked Wine Tours. As we adjust to a new manner of providing exceptional tour experiences, we remain committed to providing a safe environment for our team, guests, families, and community. Read our Coronavirus (COVID-19) Safety Plan.

Give one of the best gifts ever…wine! Treat someone special to a gift certificate for an exceptional tour experience with Wicked Wine Tours.

Gift certificates are available for PURCHASE HERE in various denominations, good towards any tour, never expire, and are also valid for Wicked Weed Tours! Gift certificates can easily be purchased on our website, and the card design, recipient, and delivery email can even be customized. Your loved one or colleague needs simply enter the code on our website when they choose to book a tour, and the gift certificate value is easily redeemed.

Wicked Wine Tours are available year-round. BOOK NOW.

Tours that stop for lunch EXCLUDE the cost of lunch. Wicked Wine Tours will coordinate restaurant reservations for your group. We select restaurants as per restaurant quality and availability, group size, guest requests, holidays, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant requests are welcome, but not guaranteed. Wicked Wine Tours is NOT responsible for communicating food allergies, dietary restrictions, and guests should inform the restaurant of such upon arrival.

Sweet, sweet. Wicked Wine Tours and Wicked Weed Tours merchandise is avalable to buy on tour.

Your Tour Guide will collect payment at the conclusion of the tour. We accept cash, debit, and credit cards, including American Express, MasterCard, and Visa. Gratuities are NOT included. Suggested gratuity: 15-25%. For groups of eight or more guests, an 18% gratuity will be added. Please organize payment in advance and present the Tour Guide with one payment method. Contactless payment is available.

We are pleased to offer COMPLIMENTARY PICK-UP AND DROP-OFF at most Kelowna locations, including hotels, B&Bs, Airbnb, and residences.

Guests can also meet us at our office in the Best Western Plus Kelowna Hotel & Suites (2402 Highway 97N, Kelowna, BC, V1X 4J1). Complimentary parking is available.

We regret that some locations are beyond our collection radius. We do NOT collect at Big White Resort, La Casa Resort, Lake Okanagan Resort, McKinley Landing, Sparkling Hill Resort, Peachland, Vernon, and some outlying residential areas; guests may be asked to meet us at a central collection point.

Pick-up is available in Peachland, Summerland, and Penticton for our Penticton and Osoyoos wine tours only.

Please contact us with any questions about pick-up locations.

We are pleased to offer complimentary pick-up and drop-off to our guests. To remain on schedule, PLEASE BE READY FOR PICK-UP 15 MINUTES PRIOR TO DEPARTURE. Your Tour Guide will collect you at the front doors of your pick-up location unless otherwise notified.

ONLY for guests of the Delta Hotels by Marriott Grand Okanagan Resort: your Tour Guide will collect you at the North doors, near the casino and parkade.

Please contact us if you foresee complications.

Private tours are available for a premium; request an upgrade to a private tour when booking online. Private tours are not available on Saturdays. For groups of eight or more guests, an 18% gratuity will be added. Groups of eight or more guests are deemed private at no additional charge, including weekends.

Tours operate rain or shine. Tastings are typically experienced inside tasting rooms, wine cellars, or beneath covered patios, and our vehicles feature complimentary umbrellas for guest use. Rainy days are an excellent time for wine touring, as you're not missing a day on the beach or golf course!

Rates are subject to increase including weekends and holidays.

Wicked Wine Tours is pleased to offer premium, on-demand shuttle service in our modern fleet of Ford Transits. 

Wherever possible, winery and facility tasting fees are included in tour rates. Your Tour Guide will advise you when you visit a facility where tasting fees are not included (i.e. premium or icewine fees). The number and variety of wines offered at wineries are subject to change and is at the sole discretion of the facility.

​Wicked Wine Tours is proud to offer our guests a modern fleet of Ford Transit passenger vans, and Ford Expedition luxury SUVs. With us, no bus!

​Wineries are pre-selected based on the size and nature of reservations, winery availability, holidays, special events, and other factors. Our half-day tours feature visits to four wineries, and our longer excursions feature visits to five facilities and often include enhanced tasting experiences. The DETAILS section of each of our online tour listings has links and photos to wineries. Facility requests are welcome, but not guaranteed. 

Wicked Wine Tours are available year-round, including throughout Winter. The quieter season is an excellent time to enjoy wine touring and tasting in the Okanagan Valley. Tastings and tours are often exclusive and unique to the season, and guests may experience behind-the-scenes and intimate experiences not possible during the busier summer months. View all of our Okanagan and Wine Tour Packages.